Frequently asked questions

How do I get started?

Getting started couldn't be easier, simply choose your preferred test and pay online. The next steps are outlined below:

  1. When making your purchase you'll be asked for the information we need to prepare your test kit such as your full name, date of birth location etc.
  2. On receipt of this information, we'll then place an order for your test kit - please allow 2 business days to receive your kit. If you have questions meanwhile, get in touch at
  3. Your kit will have everything you need to get started. For the 96 or 144 foods test, this will allow you to collect your own sample via finger prick. For the 220 foods test, your kit will include a referral slip and instructions for you to attend a local collection centre to obtain a serum sample.
  4. Your kit also includes a prepaid return envelope. Samples are typically received within 2 business days of being sent.
  5. On receipt of your blood sample, your test results will typically be available within 10-15 business days.
  6. When your results are ready, we will get in touch with your PDF copy, plus arrange your consultation with one of our Nutritionists (if you opted to include one).

Where is my local collection centre for the 220 foods test?

Please note: The 96 and 144 food panels do not require you to attend a collection centre. A kit will be sent to you. For the 220 foods test we have a partnership with collection centres Australia wide. Please select the appropriate centre from the list below and click the link. This will take you through to a webpage where you can insert your postcode and find your local centre. Please note: You are able to choose any of the centres which are most convenient to you - despite the tests that they advertise which they do or do not offer.

  • NSW & ACT- Laverty Pathology Click here to view collection centres
  • QLD & NSW - QML Pathology: Click here to view collection centres
  • NSW & VIC - Dorevitch Pathology: Click here to view collection centres
  • South Australia- Abbot Pathology: Click here to view collection centres
  • WA & NT - Western Diagnostics Pathology: Click here to view collection centres
  • Tasmania - Tasmanian Medical Laboratories: Click here to view collection centres

Are you open evenings and weekends?

Our customer service hours are 9-5 Monday to Friday but many of the collection centres we work with are open evenings and weekends. We have occasional availability for appointments on Saturdays. Please note, blood collections in our Sydney office is available on Wednesdays from 9-5pm only.

I'm in Sydney, can I visit your office?

If preferred, you are able to attend our Sydney office for a blood collection. Places are limited and prior booking is essential. To book, simply purchase your test online and then email with your receipt of purchase where we'll help you with your booking request.

I've been gluten free for a while, will this test still be accurate?

We wrote a couple of articles about this - please click here and here for further information.

I'm trying to lose weight, can this test help me?

Food intolerances have a big impact on weight loss success, largely due to the affect on nutrient absorption. Click here to view our director presenting a practitioner education webinar on the link between food intolerance and weight loss. A short summary of some of the ways this impacts weight loss includes:

  • Increased hunger due to reduced absorption from each meal. This increases caloric intake overall which reduces weight loss success.
  • Metabolism is largely controlled by thyroid function. Specific nutrients are required for the production of thyroid hormones. In food intolerance patients these nutrients are often poorly absorbed leading to reduced metabolic function and energy.
  • Inflammation and nutrient deficiencies in food intolerance patients typically leads to fatigue. The result of this is reduced exercise and increased cravings for unhealthy foods.
Finding your unique diet can assist in improved absorption of nutrients, which leads to better energy and overall health. This results in an improved ability to stick to a healthier diet and lifestyle regime which can improve results. The improved nutrient absorption also positively affects thyroid function and hormonal balance which can result in further improvements in weight loss success.

Can I claim a health fund rebate?

Health fund rebates may apply for the consultation portion of our testing packages. We provide a receipt with the following information for your health fund claim:

  • Service type: Nutrition Initial Consultation
  • Service fee: $200
  • Service code: N001
  • Note: There are no standard codes for Nutrition services. Therefore your claim will be judged based on the description (Nutrition Initial Consultation) and amount ($200).
Health fund rebates are available with most funds including NIB, AHM, Medibank Private, CBHS, GU Health etc. You must be covered for Nutrition services (not just dietetics) included in your chosen extras package. Please note: As far as we are aware, the following health funds do not cover Nutrition services BUPA, HBA, Doctors Health.