Frequently asked questions

Buy your choice of test online: Choose the test package and collection method which best suits you.We send a test kit: A test kit will be despatched containing everything you need to safely collect and return your sample. If you requested to attend a collection centre, this will also include a prepaid referral. Return your sample: Follow the instructions provided to return your sample. Samples are typically received within 2 business days of sending. Results: On receipt of your sample, your test results will typically be available within 10-15 business days. You'll then receive your personalised guidebook and interpretation, your original results and a link to schedule a consultation with Jennifer.

There are two options for collecting your sample. The first is to collect your own sample via finger prick. This is a simple and convenient option and requires only a few drops of blood. The 96 foods test requires 5 large drops, the 144 test requires 6 large drops, the 240 foods test requires 8-10 large drops.** The 1cm circle on the collection card must be completely filled with each large drop of blood. If you can fill more circles, please do so for insurance. An alternative is to pay a small additional fee to receive an alternative test kit type allowing you to attend a collection centre for a professional pathology collector to collect on your behalf. Please note, this requires a venipuncture (standard blood test type from the vein in the inner elbow). Collection centres Australia wide vary depending on the state. Please see below for available options. Please note, you must select the correct option to receive the correct testing kit. Take your test kit with you to your test collection. Your sample cannot be collected without the appropriate test kit.NSW - DHM Click here to view DHM collection centres Northern NSW & QLD - QML PathologyClick here to view QML collection centres VIC - Melbourne PathologyClick here to view collection centresSouth Australia - ClinpathClick here to view collection centresWA - ClinipathClick here to view NT - Western DiagnosticsClick here to view collection centresTasmania - Hobart pathology / Launceston pathologyClick here to view Hobart Pathology collection centresClick here to view Launceston Pathology collection centres

Our customer service hours are 9-5 Monday to Friday but many of the collection centres we work with are open evenings and weekends.

Food intolerances can lead to increased hunger, reduced metabolic function, and fatigue in some patients which may hinder weight loss. By identifying and managing your potential food intolerances, you can optimise your diet to improve nutrient absorption, boost energy levels, and enhance your ability to stick to a healthy diet and lifestyle, ultimately supporting your weight loss goals.